Tuesday, November 1, 2011
How Annoying Are: CVS Automated Cashiers
Why would any store think this was a good decision? Now the lines are doubly as long as they once were because of user error with these dumb machines. Also, the machines aren't as fast as we humans are, so let's say you have already swiped your Extra Care card but it hasn't registered this action yet, it will tell you to do so like 3 times!
The other day I heard this guy yell back at the machine for telling him to do something he had already done. He screamed, "I already did that!" That actually made me laugh out loud, but at the same time I could really feel his pain.
Lesson here is that you can't replace people with machines because it just doesn't work. Human beings may have bad days and poor attitudes, but we are never "out of order"...